Information We Collect
hexaraiqos collects information to provide you with personalised financial education and habit-building tools. We're upfront about what we gather and why it matters for your experience.
Types of Information We Collect
Account Information
Name, email address, phone number, and password when you create your account with us.
Financial Goals Data
Information about your financial objectives, spending habits, and budget preferences to personalise your learning experience.
Usage Information
How you interact with our platform, including pages visited, features used, and time spent on different sections.
Device Data
Browser type, IP address, operating system, and device identifiers to ensure our platform works properly for you.
How We Collect This Information
We gather information directly when you interact with our platform, automatically through cookies and similar technologies, and occasionally from third-party services when you choose to connect them to your account.
How We Use Your Data
Your information helps us create a more effective financial education experience. Here's exactly how we put your data to work:
- Personalise your financial habit recommendations based on your goals and current situation
- Send you relevant educational content and progress updates via email
- Improve our platform functionality and develop new features that better serve your needs
- Provide customer support when you reach out with questions or technical issues
- Analyse usage patterns to understand which educational approaches work best
- Ensure platform security and prevent unauthorised access to your account
Australian Privacy Compliance
We comply with the Australian Privacy Principles under the Privacy Act 1988, ensuring your personal information is handled according to Australian privacy standards and regulations.
Data Sharing and Third Parties
We don't sell your personal information. When we do share data, it's always for specific reasons that benefit your experience or comply with legal requirements.
Service Providers
We share necessary information with trusted partners who help us operate our platform, such as email service providers and hosting companies. These partners are contractually required to protect your information.
Legal Compliance
We may disclose your information if required by law, court order, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger or acquisition, your information may be transferred to the new entity, but your privacy rights will remain protected.
International Data Transfers
Some of our service providers are located outside Australia. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Account
Request deletion of your account and associated personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your information for marketing purposes or specific platform features.
Data Portability
Receive your personal data in a structured format that you can transfer to another service if desired.
Lodge a Complaint
Contact the Office of the Australian Information Commissioner if you believe we've mishandled your personal information.
How to Exercise Your Rights
Contact us at support@hexaraiqos.com with your request. We'll verify your identity and respond within the timeframes required by Australian law. Most requests are processed within 30 days.
Security Measures
We take the security of your personal information seriously. Our multi-layered approach protects your data from unauthorised access, disclosure, and misuse.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Secure hosting infrastructure with 24/7 monitoring
- Multi-factor authentication for enhanced account security
Administrative Protections
- Limited access to personal information on a need-to-know basis
- Regular staff training on privacy and security best practices
- Incident response procedures for potential security breaches
- Regular backup procedures to prevent data loss
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods.
Account Information
Retained while your account is active, plus 2 years after account closure for business records.
Financial Goal Data
Kept for the duration of your account to maintain your personalised experience and progress tracking.
Usage Analytics
Aggregated usage data is retained for 3 years to help improve our platform and services.
Communication Records
Customer support communications are kept for 5 years to maintain service quality and resolve disputes.
Secure Deletion Process
When retention periods expire, we securely delete your information using industry-standard methods that make data recovery impossible. You can also request earlier deletion of your account data, subject to legal requirements.